Shipping policy

Last updated: 31 July 2026

Everything we sell is printed after you order it. Nothing sits in a warehouse waiting for you. That single fact explains every number on this page, so we would rather put the numbers up front than bury them.

Where we ship

The United States, all 50 states. We also ship to Canada, Australia and the 27 countries of the European Union. If your country is not in the list at checkout, we cannot deliver there yet and the order cannot be placed.

Some carriers cannot deliver to PO boxes or freight forwarding addresses. A street address is the safer choice.

What shipping costs

Inside the United States: nothing. Free shipping on every order, no minimum, no handling fee added at checkout. The price on the product page is the price you pay, plus any sales tax your state requires.

Outside the United States: shipping is calculated at checkout before you pay, and you will see the exact amount before confirming. It is typically $9 to $14 depending on the country. Any import duty or tax your country charges on arrival is not included and is yours to pay.

How long it takes

There are two stages, and they are separate.

1. Production: up to 10 business days. Your shirt is printed, finished, quality checked and packed by our print partner. Many orders leave sooner than that. We publish the upper limit because it is the limit our fulfilment partner commits to, and we would rather you be pleasantly surprised than misled.

2. Delivery: 3 to 5 business days. Standard US shipping once the parcel is handed to the carrier.

Typical total: about 2 to 3 weeks from the moment you click buy.

Business days are Monday through Friday, not counting US public holidays. Weekends do not count toward either stage. If you are buying this as a gift for a specific date, order at least three weeks ahead. We will not pretend otherwise to get the sale.

We do not currently offer expedited or rush shipping. Paying more would not shorten the printing stage, which is the part that takes the time.

Orders with more than one shirt

Each shirt is printed individually. Items in the same order may be produced at different speeds, ship in separate parcels and arrive on different days. There is no extra charge for this. If one item has arrived and another has not, give it a few days before assuming something has gone wrong.

Tracking

You get an email with a tracking number as soon as the parcel is handed over to the carrier. That email comes from support@casualremarks.co, and it sometimes lands in spam or the promotions tab, so check there before writing to us.

Tracking is often quiet for the first day or two while the parcel moves through the first sorting facility. That is normal carrier behaviour and not a sign that anything is lost.

If something is delayed

Delays happen. A printer goes down. A print fails quality control and gets redone rather than shipped to you. Weather closes a hub. A carrier has a bad week. We do not control any of that, but we do own the outcome.

Our commitment: if 21 business days have passed since your order and it has not been delivered, email support@casualremarks.co with your order number and we will either reprint and reship it, or refund you in full. Your choice, no argument.

Before that point, please be patient. Chasing the carrier earlier than that rarely produces anything except a longer email thread.

Lost, stuck or damaged parcels

If tracking shows no movement for 10 consecutive business days, or shows delivered when nothing arrived, email us. We will open a claim with the carrier and sort it out. If your shirt arrives damaged or the print is wrong, see our Refund Policy. Short version: send a photo within 30 days and we reprint it free.

Wrong or incomplete addresses

We can correct a delivery address before production begins. After that we cannot, because the label is already printed and the parcel is already in the system.

If a parcel is returned to our fulfilment partner as undeliverable because of an address error, we will reship it once to a corrected address at no charge. Please check your address at checkout. It is the single most common cause of a shirt not arriving.

Sales tax and duties

Inside the United States: sales tax is calculated at checkout where applicable. There are no import duties or customs charges, because the order ships domestically.

Outside the United States: your shirt is printed and dispatched from the United States, so your own country may charge import VAT, duty or a carrier handling fee when the parcel arrives. That charge is set by your government, is separate from anything you pay us, and is yours to pay. We cannot calculate it in advance or collect it for you.