Refund policy
Last updated: 31 July 2026
Every shirt is printed after you order it, specifically for you, in the size you picked. There is no shelf to put it back on. That means we cannot offer open ended returns the way a store with a stockroom can. What we can offer is a policy that covers the things that are actually our fault, and a clear statement of the things that are not.
Cancelling an order
You can cancel or change an order within 12 hours of placing it, provided production has not already started. Email support@casualremarks.co with your order number and the word CANCEL. If it has not gone to print, we cancel it and refund you in full.
Once a shirt is in production, it cannot be cancelled. At that point it is a physical object with your size and your joke on it.
Damaged, defective or misprinted items
Covered for 30 days from delivery, free of charge.
If your shirt arrives damaged, with a printing defect, with the wrong design, or with the wrong size printed on the label, email support@casualremarks.co within 30 days with:
- Your order number.
- A photo of the item showing the problem.
- A photo of the packing slip if you still have it.
We will reprint and reship the correct item at our cost. You do not need to return the faulty one, and you do not pay return shipping. Keep it, bin it, use it for painting the garage.
If you would rather have your money back than a replacement, say so and we refund instead. We do not push replacements on people who have lost interest.
Wrong size
Sizing is the one thing everybody gets wrong at least once, so we cover it once.
On your first order with us, we will exchange one item for a different size free of charge. Email us within 30 days of delivery with your order number and the size you want instead. We print the replacement and ship it. You do not need to send the original back.
After the first order, size exchanges are not covered, because at that point you have one of our shirts in your hands and you know how it fits. Please check the size chart on the product page before ordering. If the chart does not answer your question, email us and ask before you buy. We would rather answer an email than print the wrong thing.
What is not covered
To be blunt about it:
- Change of mind, including deciding the joke is less funny than it was at checkout.
- Ordering the wrong design or the wrong size on a repeat order.
- Damage caused after delivery, including washing, drying, ironing or general use.
- Normal wear over time.
- Parcels sent to an address that was entered incorrectly at checkout, beyond the one free reship described in our Shipping Policy.
- Delivery timing that is inconvenient but within the timeframe stated in our Shipping Policy. That policy says 2 to 3 weeks is typical, and it says so before you buy.
Refunds: how and when
Approved refunds go back to the original payment method. We issue the refund within 2 business days of approving it. Your bank or card issuer then takes its own time, usually 5 to 10 business days, to show it on your statement. That last part is out of our hands.
Original shipping was free, so there is nothing to deduct. A refund is the full amount you paid, including sales tax.
Items bought as gifts
The 30 day window runs from delivery, not from the day the gift was opened. If you are buying well ahead of an occasion and are worried about that, order it in your own name, check it, and hand it over yourself.
How to contact us
Email support@casualremarks.co with your order number in the subject line. We reply within one business day, Monday through Friday. Photos speed everything up. There is no phone line and no returns portal to fight with. It is an email address and a person reading it.