Contact information

One email address. A person reads it.

support@casualremarks.co

Who we are

Casual Remarks Edward Schaefer, sole trader Bergen, Norway

Casual Remarks is the trading name of Edward Schaefer, sole trader. The address above is our business address for correspondence and legal notices. It is not a returns address, and it is not a shop. Nothing is stocked there. Please do not post items to it without being asked to first, because our Refund Policy almost never requires you to send anything back.

Response time

We reply within one business day, Monday through Friday. We are based in Norway, so a reply to an evening email in the United States usually lands the following morning your time. Weekends and Norwegian public holidays add a day.

If you have not heard from us within two business days, check your spam and promotions folders, then send the message again. We have never deliberately ignored an email and do not intend to start.

What to include

Order problems: your order number, and a photo if the issue is with the shirt itself. That one photo usually removes an entire round of questions and gets a reprint moving the same day.

Sizing questions: your usual size in a shirt you already own and like the fit of. We would rather answer this before you buy than exchange something afterwards.

Where is my order: check your tracking email first, then our Shipping Policy. Production takes up to 10 business days and US delivery a further 3 to 5, so roughly 2 to 3 weeks in total is normal and not a reason to worry.

Privacy requests: say what you want (a copy of your data, deletion, or withdrawal of advertising consent) and use the email address you ordered with. Details are in our Privacy Policy.

Press, wholesale or collaborations: same address. Be specific and we will be quick.

What we do not have

No phone line. No live chat. No support ticket portal that asks you to create an account before it will let you say what went wrong. Email works, and it leaves both of us with a written record.